Workflow & Boarding

Precision Workflow & Boarding

With so many details, deadlines, and correspondence to keep track of, processing can produce difficulties everyday. Luckily now you can tap into Merchant-Flo’s dynamic Workflow & Processing Module.

What used to be a manual, potentially error prone tasks are now completed in a paperless workflow environment so that each step of the way is documented, backed-up, and timely.

For Instance, if underwriting or processing has questions or concerns with an application, it’s instantly sent back to sales, where, with a click of a mouse, you can submit it to the merchant for additional documentation or for re-signing--in minutes instead of days. In addition, if necessary, additional documentation can be tasked to the sales representative so they know exactly what documentation must be uploaded to push the deal through processing quickly.

Best of all, you can watch the application move through processing, and know exactly what work is yet to be complete. You no longer have to waste time tracking down what needs to be finished in underwriting, processing or deployment. This information can determine where the bottlenecks are and allow you to refine your process for optimum performance.

From credit reports and address verification, to direct integration with your partners, our paperless workflow environment provides you with the ability to increase throughput without sacrificing precision. And because the system is web-based, all parties involved are on the same page, at all times. In addition there are a multitude of tasks that are completed with a simple click of the mouse:

Pull credit reports automatically or manually.  When applications are submitted from sales the credit report can be run automatically or pulled manually based on the particular processors requirements. You can also re-pull credit reports at any time. Confirm and fix addresses submitted to underwriting.  The solution automatically compares the address sent from sales with the United States Postal Service and instantaneously corrects errors. This helps with postage returns and ensures that addresses are verified and correct. Terrorist watch list comparison via OFAC.  Automatically checks your submitted principals with the OFAC report provided by the department of justice in real-time. Reverse phone look-up.  Phone numbers are automatically verified with the address to make sure the phone number matches the application’s address, which reduces fraud and wasted company efforts. Verify bank account and routing numbers.  To avoid the dreaded mistake of incorrect bank account information, the Merchant-Flo solution automatically checks the bank account and routing numbers to determine that the account is live and active. Duplicate application match-up.  To eliminate duplication and wasted sales associate’s time, the solution checks to make sure the application is not already in the system. Fraud Detection.   Detects that new applicants have not submitted an application previously using the same driver’s license, social security number, bank account number or signed at the same IP address.

Automatically setup the merchant at your processor.   Re-keying the applicant’s information into your internal system and then to the processor’s system can be long and laborious, and is oftentimes error prone. With our Workflow & Boarding module the data entered by the merchant and the sales associate is what is automatically sent to your processor. When either the merchant number or a decline statement is received from the processor, the information is automatically updated and everyone is notified. Boarding merchants is now as easy as clicking a button. Contact us to see if your processor is already integrated. Automatically board your gateway.   The processing module integrates with most popular gateways so setting up is easy as selecting your rate and clicking. Order management and payments.  Your sales organization or processing staff can easily place orders for terminals and equipment with all information automatically attached to the correct merchant’s data file. Plus our integrated payment module allows you take the payment for the hardware via ACH or credit card. This ensures equipment is paid for before it’s shipped. Furthermore, the solution is aware if it’s a new terminal, re-program, or merchant number only, and/or a software gateway. Our dynamic workflow will then only show tasks that need to be completed by deployment based on your order entries. Setup your terminals in-House or outsourced.    We have integrated with a number of 3rd party deployment organizations which makes integration with your outsourced deployment group simple. However, if you’re deploying terminals in-house, we have various tools that will enable setting up terminals a breeze.

While Merchant-Flo’s Workflow & Processing Module streamlines each and every step, rest assured that it’s extremely flexible. It works with your company’s processes, so instead of you having to conform with a new system, it conforms to the way you do business. That’s just part of the simple implementation process. The Workflow & Processing Module also works in concert with Merchant-Flo’s three other modules. To learn more about each, please click on the links below:

Online Application & e-Signature | Workflow & Processing | Merchant Management | Contact Us